About Bonner Built in Marietta, GA

Testimonials for Bonner Built

Testimonial Photo by Trisula S.
My neighbor's were getting their roof replaced recently due to the storm damage on their roof. They went with BonnerBuilt to get their roof replaced. The way the contractor went about replacing their roof and the workmanship and cleanliness of the crew impressed me so I reached out to Jason Bonner from BonnerBuilt to see if my roof had any damage. Turns out there indeed was damage and the Insurance company agreed to replace the roof. 
 
The insurance company agreed to replace my roof since the original shingles that I had on my roof were faulty and discontinued (Atlas Chalet shingles). BonnerBuilt and I entered into a contract soon. I insisted that they put Owens Corning Duration shingles (Driftwood color as my wife liked it immensely). BonnerBuilt promptly scheduled the crew, within a week from the signing of the contract to come out and replace the roof.  The day of the installation, all the material was delivered to my house, dumpster and the whole nine yards. The crew tore the old shingles down and started putting the new shingles on. They were done about 30 to 40% replacing and I was then able to take a peek at how the new shingles were looking (there was one area of the roof that I could see from my second floor bed room). They turned out  be different color than what I asked for. I immediately reached out to Jason to make him aware of the situation. Turns out there was a mistake on Jason's part and the wrong shingles were delivered to my house. Jason offered me two options since the roof was about 30 to 40% complete at that point. The first option was, if we liked the shingles that were already installed, he can go ahead and complete the installation but since these were not the shingles we asked for, he would double the workmanship warranty from 5 to 10 years and extend the manufacturer warranty for defects to full 50 years without prorating as a compensation.
The second option was to rip off the wrong shingles and install the shingles we asked for. I discussed with my wife and my wife was fixated upon the Duration shingles so I conveyed to Jason to rip off the wrong shingles and install Duration shingles. This happened on a Saturday afternoon. Even though the shingle delivery company was not open on a Saturday, Jason paid some extra $200 to a driver to get the right shingles delivered to my house that same afternoon. The crew completed the roof the following Tuesday evening and I must say my wife and I immensely love the color of the new shingles and they definitely increased the curb appeal of my house greatly. 
 
It is a fact that I was upset initially that wrong shingles were put on my house but the way Jason handled the situation was amazing. I always evaluate companies by the way they value their word and BonnerBuilt folks kept their word and were man enough to own up to their mistake and correct the situation all at their cost. I can imagine the hit they must have taken for keeping their crew of 10 for an extra day and the loss in terms of material etc.
 
I am more than happy to be writing this testimonial for them and take it from me folks, it is these kind of contractors that we need more in this day and age and they get 5 stars for the way they handled the project. We are very happy with the professionalism exhibited by this company. Kudos!!!
- Trisula S. of Suwanee, GA
Wednesday, December 9th
Suwanee, GA
Wednesday, December 9th

Replaced roof previously. Like them so, decided to have them paint exterior. Very happy with results.

- Homeowner of Roswell, GA
Thursday, June 11th
Roswell, GA
Thursday, June 11th

We want to thank all of you for doing a great job from start to finish. Albert, Jason, Melissa, Sarah, the entire roofing crew, Betsy and the painting crew—thanks again. We recommend Bonner Built to everyone in the future. Definitely a "Five Star" company.

- David P. of Kennesaw, GA
Monday, June 2nd
Kennesaw, GA
Monday, June 2nd

I wanted to tell you what a truly exceptional job the crew that worked on my house did. I've been a homeowner for 45+ years and a business owner for 35 years. I've hired many companies over the years but I've never encountered more respectful, hard-working men than those in your crew. They arrived at my home before 6:00 AM and did not leave (not even for lunch), until the entire job was complete—after 7:00 PM. I knew the job I gave them was a large one and was prepared for it to last 3-4 days (as a best-case scenario). I never though the job would be done in one day. Please thank your crew for me and let them know they did an exceptional job. I will recommend your company to anyone who may need your services.

- Mary C. of Alpharetta, GA
Monday, November 3rd
Alpharetta, GA
Monday, November 3rd

Our roof looks GREAT!!!! Your team of roofers couldn't have done a better job. They were professional, courteous, efficient and they worked hard!!! Back breaking hard!! Everything was perfectly clean when they were done. Thank you for helping me with this project.

- Scott D. of Alpharetta, GA
Wednesday, December 17th
Alpharetta, GA
Wednesday, December 17th

We highly recommend Bonner Built for roof replacement. Our house had a 15-year-old roof that was damaged by hail and wind. State Farm had turned us down twice before. A neighbor had State Farm approve their roof replacement by Bonner Built. Bonner met with the State Farm adjuster and the adjustor cut me a check to start the repair on the spot. I couldn't have been happier. Bonner Built reviewed the replacement options and process with me days later and and started the repair the next day. The crew showed up at 7:00 am and were completely done by 7:30 pm. They were very efficient and professional and did a thorough job cleaning up afterwards. I'm very satisfied with the job and the friendly and professional experience from all of Bonner's staff and crew.

- John R. of Alpharetta, GA
Tuesday, January 6th
Alpharetta, GA
Tuesday, January 6th

We are enjoying our new roof !! Your company did an amazing job. We cannot believe how quickly the job was completed. The entire yard was cleaned up as if they were never even there. Thank you again.

- Jeanne M. of Cumming, GA
Thursday, April 17th
Cumming, GA
Thursday, April 17th

Bonner Built did an awesome job dealing with our insurance agent, handling the paperwork, and installing the new roof. They made sure that we were aware of all of the options and walked us through the insurance process step by step. The team that installed the roof was extremely professional and efficient. They removed the old roof and installed the new one in less than a day.

The roof looks great. Again, they did a terrific job and both Jason and Ryan were very patient with all of the questions from me and my wife. No payment until we were completely satisfied. I would recommend their company to anyone in need of a new roof or any other repair.

- Tanner D. of Suwanee, GA
Monday, March 16th
Suwanee, GA
Monday, March 16th

Thank you so much for updating me! Your company has been so awesome with everything done thus far. I love, love, love my new roof... have had many compliments from neighbors... and the drywall guys were fabulous! They were the nicest, neatest, quietest and most awesome drywall people I have ever ever had. Please be assured that I will hire them back the next time I need drywall work.

I have talked about your company to my friends... over and over... and cannot tell you how happy I have been with your service, communication and work. :) It just could not get any better than this!

- Susie F. of Lawrenceville, GA
Wednesday, May 13th
Lawrenceville, GA
Wednesday, May 13th

I have nothing but good things to say about the Bonner folks. My experience with them was smooth and easy. And the best part, they proved to my insurance company that there was sufficient weather damage to my roof to justify my claim.

It was very easy because, they took care of EVERYTHING. I had had a different roofer look at my roof a year earlier and they suggested I make a claim. I had to do all required dealings with the insurance company. They finally sent an adjustor to inspect the roof along with the roofer. That went nowhere. So when Ryan from Bonner came to my door and told me they could just about guarantee that they’d get my roof replaced with insurance covering the bill I told them to go for it. I got one call from my insurer and gave them Josh Bonner’s number and that’s the only dealing I had with them.

When the work began Bonner sent over a crew of 10 – 12 guys. They went to work at about 7a.m. and finished 8:30p.m. Hard working guys! They cleaned up completely and we had a new roof. Awesome.

These guys delivered for me and I’d gladly recommend Bonner to anyone.

- Ken M. of Suwanee, GA
Wednesday, July 29th
Suwanee, GA
Wednesday, July 29th

My experience with Bonner Built was installing a new roof. They did what I expected by showing up on time and completing the job on target. What really impressed me was their actions after the job was complete. We experienced a leak coming through our kitchen ceiling. Initially we thought it was a plumbing problem but after multiple trips by another vendor that installed a shower above the leak, we could not identify the problem as plumbing source. We called the Bonner folks after that thinking it may have been a leak coming in from the newly installed roof. Not only did Bonner bring a crew back out several times trying to diagnose where the leak was coming from, they replaced part of the roof that we suspected may have been the cause. The cause of the leak was finally determined not to be a roof problem, but a faulty shower pan that only leaked when weight was placed on it.

To say Bonner Built backed up their work is an understatement. They were relentless in trying to solve a problem that was not of their making. Josh Bonner in particular must have been to the house at least 5 times and demonstrated true concern and knowledge. I would not hesitate to recommend their services.

- Dan C. of Marietta, GA
Thursday, July 30th
Marietta, GA
Thursday, July 30th

I had requested that Bonner Built inspect my roof for possible replacement. Josh Bonner came out and examined the roof, marking any and all places that needed attention and photographing these areas. He determined that I had experienced a large amount of damage from hail and wind and suggested I contact our insurance carrier. Josh met the adjuster and they agreed on the damage. Our insurance would handle the whole roof replacement. Jason Bonner came out, after we had approval from insurance and we discussed the process, warranty etc. and selected shingle color and style. Jason’s crew was scheduled and arrived at the appointed hour and proceeded to replace the roof. The Bonner Built Crew went right to work, knew exactly what to do, and did a wonderfully professional job. They were particularly careful of the shrubbery and lawn, laying tarps over everything. On cleanup they did a great job.

Everything about the process from beginning to end was stress free due to the knowledgeable, dependable and professional service of Jason, Josh and their crew.

I would recommend these folks to anyone needing roofing or other services.

- Steve B. of Marietta, GA
Monday, August 3rd
Marietta, GA
Monday, August 3rd

I am satisfied with the entire process of Bonner Built working with my insurance company & the cleanliness.

- Homeowner of Alpharetta, GA
Tuesday, October 20th
Alpharetta, GA
Tuesday, October 20th

They were very professional.

- Homeowner of Marietta, GA
Tuesday, October 20th
Marietta, GA
Tuesday, October 20th

I was most satisfied with the follow up.

- Homeowner of Alpharetta, GA
Monday, September 21st
Alpharetta, GA
Monday, September 21st
Total testimonials : 42
Serving GA including the Greater Marietta area
Our Georgia Service Area
Cities in Cobb County, GA
East Cobb
Marietta

Cities in Dekalb County, GA
Atlanta

Cities in Forsyth County, GA
Cumming

Cities in Fulton County, GA
Alpharetta
Atlanta
Crabapple
John's Creek
Milton
Roswell

Please call us at: 1-678-214-4343
Click for the BBB Business Review of this Contractors - General in Smyrna GA
Involvement with insurance companies